These terms explain how the website and consultation-booking service work. Clinical consent and treatment-specific information are provided separately.
01 · Scope
About these terms
This website and booking service are operated by The Rejuvenation Doctors Limited, company number 14098728, with registered office at 461 Livesey Branch Road, Blackburn, BB2 5DB.
The clinic operates by appointment at Hilton House Medical, Irwell Street, Bury, BL9 0HZ. These terms apply when you use the website or book a consultation with The Rejuvenation Doctors.
You must be 18 or over to make a booking through the website.
02 · Information
Website information is not medical advice
Website content is general information and does not replace an individual medical assessment. A treatment described on the website may not be suitable for you.
Do not use the website for an urgent or emergency medical concern. Contact NHS 111, your GP or emergency services as appropriate.
We aim to keep information accurate and current, but treatments, prices, availability and clinical guidance may change. The advice given to you personally by Dr Jamie Harrison takes priority over general website content.
03 · Appointments
Booking a consultation
- Hair-transplant consultations may be offered online by Zoom or in person.
- Other treatment consultations take place in person at the clinic.
- An online booking is confirmed only when the required fee has been paid and a confirmation has been issued.
- Appointment availability shown online may change before payment and confirmation are completed.
- A consultation does not guarantee that treatment will be offered.
Please provide complete and accurate booking and medical information. Tell us promptly if relevant information changes before your appointment.
04 · Payment
Consultation fees and cancellation
A £50 booking fee is required for consultations. If you proceed, the fee is credited against treatment or skincare purchased from The Rejuvenation Doctors.
The £50 booking fee is refunded when you cancel at least seven days before the appointment. It is not refunded solely because you decide not to proceed after receiving the consultation.
If Dr Jamie Harrison advises that treatment is not clinically appropriate or not in your best interests, the £50 booking fee will be refunded.
Refunds are returned to the original payment method. Processing time may depend on the selected payment provider and your bank.
05 · Remote care
Online hair consultations
Online consultations are currently limited to hair-transplant assessment. You may be asked to upload photographs of the front, sides, crown and back of your head through the secure booking system.
Photographs must be of you, recent, clear and unedited. Do not upload another person’s image. Photographs are handled securely as described in the privacy policy.
An online assessment may not provide enough information to make a final recommendation. Dr Jamie may require an in-person examination before offering treatment.
06 · Clinical decisions
Treatment, consent and results
No treatment is provided solely because an appointment has been booked. Suitability is determined following clinical assessment and discussion of your medical history, expectations, alternatives and material risks.
Where treatment is offered, you will receive treatment-specific information and be asked to provide informed consent. You may be given a cooling-off period or asked to attend a further assessment where clinically appropriate.
Photographs will not be published for marketing, website, social-media or before-and-after purposes without your prior consent.
Individual outcomes vary. Images, testimonials and examples on the website do not promise that another patient will achieve the same result.
07 · Acceptable use
Using the website
Website content, design, branding, photographs and written material are owned by or licensed to The Rejuvenation Doctors. You may view them for personal, non-commercial use but may not reproduce or exploit them without permission.
You must not misuse the website, interfere with its security, upload malicious material, attempt unauthorised access or use another person’s information.
We may temporarily suspend the website or booking system for maintenance, security or circumstances outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded or affects your statutory consumer rights.
08 · Contact
Questions and complaints
Please raise questions or complaints directly with Dr Jamie Harrison so they can be reviewed promptly.
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right to bring a claim elsewhere in the United Kingdom.